FAQ's

How do I make a purchase? Locate the item(s) that you would like to buy and place them in the shopping cart. When you are finished shopping click on the checkout button located on the shopping cart page. If you have made purchases before, now would be the time to sign in. Otherwise, enter in your personal information and continue. 

My password does not work. What now? If your email address is on file you can have your password emailed to you by using the password assistance tool.

How long does it take to get purchased items? If it is available for the deal and you select “First Class Mail”, you should receive your items between 7-10 business days. 

What is your return policy? Due to the discounted prices of our offerings we do not allow items to be returned. All sales are final so be certain of your purchase before you buy.

Can I print items from my computer? Yes, if it is available for the item, select “Print at Home”. You may then print these certificates from your device. 

 

When and how do I get my order?

In most cases, your gift certificate will be available to print immediately following your purchase.  A link will appear on the order confirmation page and in an order confirmation email to your account email address. 

Do I have to print out the certificate?

No, certificates can be printed, or displayed on a mobile device. Download the Big Deals mobile app to easily keep track of your account and certificates.. 

Can I re-print a certificate?

Print at home certificates can be reprinted when needed. HOWEVER, while a certificate can be printed more than once, it may be redeemed only one time. Certificates are tracked when they are redeemed. Attempted repeated use of a gift certificate or other fraudulent behavior is against our terms of service and may result in closure of your account.

Can certificates be used towards a tip/gratuity?

No, you should still tip an appropriate amount for the service provided. There is no cash value to any unused portion of a certificate that could be applied to a tip.

Can the certificate be used towards the alcohol portion of my bill at a restaurant?

Yes. The certificate is the item being sold to you at a discount, so no discount is being made on the alcohol itself.

When does my gift certificate expire?

There are no expiration dates on our Big Deals certificates, unless otherwise noted..

Can I just call and place the order over the phone?

No, all Big Deals orders must be placed and processed online.

How is my information protected?

We use a secure server and encryption software to keep your payment card information safe and secure. We will not give or sell your personal information to third parties. We may from time to time send you information about Big Deals store specials or new deals. If you do not want these updates, you can unsubscribe at any time or update your communication preferences in your account settings.

Can I use more than one certificate at a time?

Yes! You can use multiple certificates in one transaction unless specific restrictions are noted on the offer.

What happens if I don't use my entire gift certificate amount?

Please use your gift certificate in one visit. Businesses do not give change or credit for unused gift certificate values.

What does "temporarily out of stock" mean compared to "sold out"?

Some items are limited by the business to only sell a certain number of certificates per month. "temporarily out of stock" would mean that this item has reached its sell limit for that month and will most likely be available again the following month. "Sold out" means the item is completely gone and may or may not be replenished again.

What is your return policy? 

All sales are final. Once a transaction is made, there will be no refunds, so be certain of your purchase before you buy.

What happens if my certificates are lost or stolen? 

We are not responsible for lost or stolen certificates. Please treat them like cash.